Terms Of Services

~ At Hostinglo we recognize that Terms of Services is important ~

By purchasing and/or using hostinglo.com services, you represent that you have read, understand, and agree to all terms and conditions set forth in the TOS, and that you are at least eighteen (18) years old and have the legal ability to engage in a contract.

General Terms

1. Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not of the same domain name that you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address in your Client Area is current or up to date at all times. If you have a domain name registered with hostinglo.com, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. hostinglo.com is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent Account Setupin nature and be denied.

2. Account Ownership

The individual or entity set out in our records as the primary billing contact shall be the owner of the account.

3. Account Transfers

hostinglo.com will endeavour to help you move your site to us, from your present hosting provider. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.The free transfer services are available for 30 days from your signup date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the Support Team with specific details to receive a price quote.

4. Dedicated IP Address Allocation

Any dedicated IP order in addition to ones provided with a hosting account will be subject to IP Justification. Typically, any additional IP Address will be provided only in the case of an SSL certificate installation. However, justification practices are subject to change to remain in conformity with policies of American Registry for Internet Numbers (ARIN). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

5. Third Party Providers

All transactions with third party providers are solely between the visitor and the individual provider. hostinglo.com is not the agent, representative, trustee or fiduciary of you or the third party provider in any transaction. All discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. All transactions with third party providers are subject to the terms and conditions under which the provider agrees with you to provide the goods or services. You should confirm the terms of any purchase and/or use of goods or services with the specific provider with whom you are dealing. We do not make any representations or warranties regarding, and are not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers.

6. Backups and Data Loss

Your use of this service is at your sole risk. Our backup service runs once a week, overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. hostinglo.com is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on hostinglo.com servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by hostinglo.com.

7. Shared (non-Reseller accounts) Accounts Package Ownership

Shared accounts may not resell web hosting to other individual(s) or organization(s). If you wish to resell hosting, you must use a reseller account.

8. Dedicated Server Accounts Password on File

hostinglo.com reserves the right to reset the password on a dedicated server if the password on file is not current, so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server is accurate, to prevent downtime from forced password resets. hostinglo.com reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter.

Pricing and Coupon-related Terms

1. Price Change

We reserve the right to change prices listed on hostinglo.com, and the right to increase the amount of resources given to plans at any time.

2. Coupons

Discounts and coupon codes are reserved for first-time accounts or first-time clients only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not again sign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales team and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account. Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price.

Payment, Cancellation and Refund Terms

1. Payment Terms

You agree to supply appropriate payment for the services received from hostinglo.com, in advance of the time period during which such services are provided. You agree that until and unless you notify hostinglo.com of your desire to cancel any or all services received, those services will be billed on a recurring basis. Cancellations must be done by emailing billing@hostinglo.com. Once we receive your cancellation request and have confirmed all necessary information with you via e-mail, we will inform you in via email that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. If you do not hear back from our Billing Team within 24 hours, please contact us immediately via phone. We require that cancellations of service are done via email to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed. As a client of hostinglo.com, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify hostinglo.com of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by hostinglo.com. hostinglo.com reserves the right to bill your credit card or billing information on file with us. hostinglo.com provides a 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 10 days and not paid will result in a INR 500 late fee and/or will result in an account suspension until account balance has been paid in full. The INR 500 late fee is applied in addition to whatever else is owed to hostinglo.com for services rendered. Access to the account will not be restored until payment has been received. It is the client's responsibility to notify our sales team via email at sales@hostinglo.com after paying for a domain name renewal to ensure the email is received and acted upon. Domain name renewal notices and invoices are provided as a courtesy reminder and hostinglo.com can not be held responsible for failure to renew a domain name or failure to notify a client about a domain name's renewal. Subsequently, account/domain name/order renewals are billed and renewed 30 days before the renew date. It is the client's responsibility to notify our sales team via email at sales@hostinglo.com for any domain name's registration cancellation. No refunds can be given, once a domain name is renewed. All domain name renewals are final. Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and can not be refunded via Paypal. If you require assistance with this provision, please contact sales@hostinglo.com. hostinglo.com reserves the right to change the monthly payment amount and any other charges at anytime.

2. Cancellation and Refund Terms

hostinglo.com reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. There are no refunds on amount less than Rs 100 or $2. Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in either U.S. dollars or Indian Rupees, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and hostinglo.com is not responsible for any change in exchange rates between time of payment and time of refund. Clients may cancel at any time by emailing billing@hostinglo.com. hostinglo.com gives you an unconditional 30 day money back guarantee on managed shared hosting, VPS and reseller solutions for any client who paid the first invoice. Cancellations requested after the initial 30 days for Shared, VPS and Reseller accounts will go into effect on the renewal date for that particular hosting account. Unless specifically requested, the account will remain active until the period expires. Any request for a refund outside of the initial 30 day period will be declined. There are no refunds on Dedicated servers, administrative fees, and install fees for custom software. Refund requests for domain name registrations are subject to policies of the domain name Registrar and may have a nominal fee associated with the deletion request. Contact our sales team at sales@hostinglo.com to know how much credit can you expect from the domain name deletion. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting account. Eligibility of said refunds will be determined at the time of cancellation. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Violations of the TOS will waive the refund policy.

Acceptable Usage Policy (AUP)

1. Content

All services provided by hostinglo.com may only be used for lawful purposes. The laws of India and the Republic of India apply. The client agrees to indemnify and hold harmless hostinglo.com from any claims resulting from the use of our services. Use of our services to infringe upon any copyright or trademark is prohibited. This includes, but is not limited to, unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse@hostinglo.com with the information required. If the request is of a licensing issue, we may require further documentation. While certain attributes of the order/package may consist of unlimited resources, Client recognises that the order/package is a shared hosting service, and that the hostinglo.com has the right in its sole discretion to apply any hard limits on any specific attribute or resource on the order/package at any given time without notice in order to prevent degradation of its services, or incase of any breach or violation or threatened breach or violation of this AUP, or incase hostinglo.com learns of a possibility of breach or violation of this AUP which hostinglo.com in its sole discretion determines to be appropriate, or to protect the integrity and stability of the hostinglo.com services, or to avoid any liability, civil or criminal, on the part of hostinglo.com and/or service providers, or for any other appropriate reason. The Client agrees that hostinglo.com and service providers, and the contractors, employees, directors, officers, representatives, agents and affiliates, of hostinglo.com and Service Providers, are not liable for loss or damages that may result from any of the above. Using a shared account as a backup/storage device is not permitted, with the exception of a single cPanel backup of the same account. Do not take backups of your backup. Examples of unacceptable material on all Shared, VPS and Reseller servers include:

  • Under no circumstance pornography, Nudity, adult-oriented e-commerce stores are not permitted
  • Copyrighted content to which you do not hold usage or distribution rights.
  • Topsites
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • AutoSurf/PTC/PTS/PPC sites
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror Scripts (similar to rapidshare)
  • Commercial Audio Streaming (more than one or two streams)
  • Escrow/Bank Debentures
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • MUDs/RPGs/PBBGs
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Push button mail scripts
  • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.)
  • Tell A Friend Scripts
  • Anonymous or Bulk SMS Gateways

Examples of unacceptable material on all Dedicated servers include:

  • IRCD (irc servers)
  • IRC Scripts/Bots
  • Pirated Software/Warez
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/spam Scripts
  • Escrow
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Mailer Pro
  • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.)

hostinglo.com services, including all related equipment, networks and network devices are provided only for authorized client use. hostinglo.com systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of hostinglo.com system(s) constitutes consent to monitoring for these purposes. Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. hostinglo.com may, at its discretion, request and require documentation to prove access to a third party network or system is authorized. We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via support ticket/email and will have a response within 48 hours. Sites hosted on hostinglo.com's service(s) are regulated only by U.S. laws. Pursuant to Section 230(c) of the US Communications Decency Act, we do not remove allegedly defamatory material from domains hosted on our service(s). The only exception to this rule is if the material has been found to be defamatory by a court, as evidenced by a court order. hostinglo.com is not in a position to investigate and validate or invalidate the veracity of individual defamation claims, which is why we rely on the legal system and courts to determine whether or not material is indeed considered defamatory. In any case in which a court order indicates material is defamatory, libelous, or slanderous in nature; we will disable access to the material. Similarly, in any case in which a US Court has placed an injunction against specified content or material; we will comply and remove or disable access to the material in question. The language of Section 230(c) of the Communications Decency Act fundamentally states that Internet services providers like hostinglo.com and many of hostinglo.com's other webhosting services and brands are republishers and not the publisher of content. Our service merely provides a hosting platform and space on which to host content, and any creation or publication of content on our services is the sole responsibility of the third-party user which creates or publishes the content. Therefore, hostinglo.com should not be held liable for any allegedly defamatory, offensive or harassing content published on sites hosted under hostinglo.com's webhosting service(s). If in doubt regarding the acceptability of your site or service, please contact us at abuse@hostinglo.com and we will be happy to assist you. Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita): Any site found to host child pornography or linking to child pornography will be suspended immediately without notice. Reseller Clients: We will suspend the site in question and will notify you, so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account. Direct Clients: Your services will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agency. It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

2. Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP Address(es) being blacklisted will be immediately suspended and/or terminated. hostinglo.com reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. hostinglo.com reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of hostinglo.com.

3. General Mail Policy

2. Coupons

Discounts and coupon codes are reserved for first-time accounts or first-time clients only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not again sign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales team and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account. Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price.